4.9 out of 5 stars
5 out of 5 starsposted 1 month ago
Absolutely wonderful experience coming in to have a scratch taken care of on my bike. I was told ahead of time based on the initial look that they weren't positive it could be completely buffed out, but Zack did an amazing job! You can look as hard as you can where it had been and can't tell that there was anything wrong with the coat. Thank you again for taking such great care of me!
5 out of 5 starsposted 3 weeks ago
I hardly ever leave reviews but I felt that it was more than warranted given the exceptional service I just received. This afternoon, I reached out to KC Starnes Auto Body to see if I could get a quote to remove a paint scuff that had been transferred to the side of my car.
I my vehicle in fearing the worst and assuming I'd either need a new front bumper or I would pay an arm and a leg in labor while they removed the bumper, buffed it out, matched the paint, and then put the bumper back on. However, that was not the case.
I was pleasantly greeted by their operations manager, Carlos Lowery who walked out to my car with me. He took one look at the bumper and said "hang on, before we get into all of this, let me try one thing." He brought out a bottle of what turned out to be lacquer and lightly scrubbed away at my car. Low and behold, it started coming right off. Now, I had tried a number of solutions to get this paint off ranging from soap and water to goo be gone to the bottom of a sandal (per someone's recommendation) and nothing would work.
He basically said, "do you want to try and see if this just takes everything off? I can just give you the bottle and a rag if you want." I was thrilled and gladly took him up on this offer. All of the paint came right off and I was out of pocket a total of $0. I thanked Carlos incessantly. He told me that he thought the lacquer would fix the situation and he couldn't morally take the car in for work knowing that. He said it realistically would've been between a $500 and $600 job if the lacquer didn't work which, for the record, was much lower than previous quotes I received.
Now I see why KC Starnes Auto Body is so highly rated on Google reviews. God willing, if I ever need any work done, in the future, I'll be going to KC Starnes Auto Body. Experiences like this, gaining my trust just by being a decent human being make life long customers out of people. I am incredibly thankful and appreciative of Carlos and his crew!