4.9 out of 5 stars
5 out of 5 starsposted 2 weeks ago
My car is both functional and beautiful thanks to the team at KC Starnes! The entire organization went above and beyond to ensure that my car is safe and that I am completely satisfied. i received timely updates on the progress of the repair from Robin -- who is a most efficient and friendly contact in the office. This company is top of the line.
2 out of 5 starsposted 2 years ago
Professionalism is there, the work not quite. To make a long story short I recently bought an old school BMW as a fun little weekend car and was planning on fixing it up a bit. I had seen Casey prior to my accident and was planning on using them to fully paint the car, until someone hit my parked car. I took it to Starnes Auto Body with a check from insurance, got their quote, and left the car. A few days later I get a call saying that it was going to be more than the estimate by ~ $900 and insurance was only giving them $300 before they totaled it. So I agreed to pay an extra $500 out of pocket to avoid the car being totaled. I picked up the car and took it home and I didn't fully look it over until I got home, and I noticed that the rear quarter (which is where the damage was) still had little white spots all over it. Thinking it was just buffing compound I inspected it closer and it appeared to be little holes and the white was bondo that was showing through. After further inspection I noticed that the trim piece and the piece of trim around the light were not replaced, and they were on the original quote from the insurance to replace. Casey had told me that it was going to be "more expensive" than the original quote because they had to do it exactly the way the insurance adjuster wanted it done. So the trim never got replaced despite it being on the original insurance quote, and the paint had white holes all over it and the trunk liner had looked like it was just shoved back into place. So I call Casey and let him know about the issues, and he is quick to tell me to bring it back in and he will fix the problems. I bring it back In and another week goes by, and I go pick the car back up. The trim is replaced, the trunk liner is "fixed", but the paint looks like someone had wet sanded and just added a bit more clear coat to it. I took it back to him a third time to re-point out that what I had originally brought it in for had not been fixed. Third time was the charm and after having to deal with some attitude about it, they refunded me part of my money and the car looks ok. *Note paint on the car is currently not perfect, but the area that was supposed to be made to look like new also did not look like new. Last time I use this body shop, will be taking it over to Import Paint and Body as I have used them in the past. I used KC on a referral.